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Frequently Asked Questions...
- Email us any questions that you may have about our business.
Email us at: Frequently Asked Questions- Shipping and Delivery
- What are normal production and delivery times?
- All delivery times are AFTER art/logo approval. Normal delivery on all stock apparel items is 1-2 weeks after art approval. Delivery schedules are based on manufacturer's requirements, so please refer to individual product detail pages. All shipments are via UPS ground unless otherwise specified. However you may choose another shipping option during the checkout process.
- What happens if a product is backordered?
- We make every effort to ensure the products on our site are in-stock and ready for decoration. Occasionally, due to circumstances beyond our control, our stock of a certain product may be depleted. When this occurs, we will contact you with a revised ship date. If this revision does not meet your needs, we will do our best to offer you a comparable product as an alternative to the one you ordered.
- How can I get my order faster?
- You may choose faster shipping during the checkout process. We will do everything possible to meet your deadlines. Rush charge and expedited air freight will be applied to your final cost.
- Can I have my order shipped to multiple addresses?
- Yes, simply inform us when placing your order to specify multiple shipping addresses.
- Pricing and Payment
- What are the standard minimum order quantities?
- Apparel: For embroidered apparel, the minimum order quantity is one. Some styles may have higher minimums. Please refer to individual product detail pages.
- For screen printed apparel: The minimum order quantity is one.
- Headwear: The minimum order quantity is one.
- Gift items: Minimum order quantities for gift items vary by product. Please refer to individual product detail pages.
- What are the standard setup charges?
- Setup charges vary by product. Please refer to individual product detail pages.
- What payment options are available?
- Most of our dealers accept all major credit cards (Visa, MasterCard, Discover or American Express or Pay Pal). Always consult with individual dealers regarding payment options.
- Why is sales tax added to my order?
- In accordance with state and local tax laws, we may be required to charge sales tax on your order. If you are on file as a tax exempt customer, you do not need to provide proof of your tax exempt status prior to placing your order. If you are a tax exempt organization and do not have a tax exempt customer number, please contact your dealer for more information before ordering.
- Art and Decoration
- What is the art charge?
- Promotional Products: Please refer to individual product detail pages.
- Embroidery: Please refer to individual product detail pages.
- What type of file formats can I submit for use?
- Our experienced art department can work with any kind of art: emailed art, downloaded art, or even a mailed hard copy of your art. When you send us your art, a member of our art team will personally handle your project to ensure it turns out exactly how you envisioned it.
- To make the decoration process as fast and efficient as possible, we prefer artwork to be submitted in vector format:
- * Adobe Illustrator (8.0 – CS3) .EPS or .AI files
- However, our highly experienced art team uses the latest software and technology to work with just about any file type:
- * Adobe PhotoShop (300 dpi or higher) .PSD files
- * High resolution (300 dpi or higher) .JPG, .TIFF or .PNG files
- Are there any limitations on the types of graphics that can be reproduced with the embroidery process?
- Yes. Small text, fine detail, and color gradients can be difficult to reproduce with embroidery. Additionally, the type of fabric the logo is applied to affects the level of detail that can be reproduced. In general, screen printing produces a more accurate replica of your logo or artwork.
- Can I use a specific font in my artwork?
- Yes. Our art professionals have access to more than 10,000 fonts to provide you with the perfect font choice. If a specific font is used in your artwork, please e-mail the font file (in a true type font, for example, not just the name) to a AD-vantage Promotions sales representative for assistance. If you are submitting an .EPS or .AI file, please make sure all fonts are outlined/converted to vector format in your artwork file.
- Can I use my own PMS color?
- Yes, we provide PMS color-matching unless otherwise stated. If PMS color-matching is not possible on an item, the closest available color will be selected. One of our graphic design experts can help you select imprint colors for the best presentation of your artwork. For embroidery, we will select the embroidery thread color which most closely matches a specified PMS color. Some additional charges may be incurred for a PMS match. Your Customer Service Representative will advise of this upon order confirmation.
- How long will my artwork stay on file?
- Your digital artwork will be kept on file for at least 1 year. As long as your account stays active, your artwork will be stored indefinitely. And remember, when you use an existing logo on a new product or reorder, you will not be charged additional art fees.
- Orders and Returns
- Can I add, cancel or delete items on my order if I change my mind?
- Since your order is processed as soon as it is placed, we are unable to allow for changes, corrections or cancellations. Please review your order carefully before placing it. You will need to place a new order for additional items. Call us for any additional charges, if applicable. A new order would not be delivered in the same shipment or at the same time as the original order.
- Can I get a sample of the product?
- Yes, we can send you a sample of the actual item you are looking to purchase on our website. Most items are available with either random logos or blank.
- For your convenience, samples will be billed at the lowest quoted price and will ship ground to your location with applicable shipping and handling charges. Please note that samples may take 10 business days or more to arrive.
- For more information, to check for sample availability of your chosen product, or to order a sample, please call us and we’ll review your specific sample needs.
- Can I receive a pre-production sample for approval prior to my order being placed into production?
- Yes. To receive a pre-production sample, you must place your order by phone and request a sample at that time. Call us for additional charges. Delivery time on your order would begin based on when the pre-production sample is approved.
- Am I limited to the items shown in the catalog or can I customize my order?
- Our special order options are endless. Our online offerings represent only a sampling of the products we can source and develop for you. We have unsurpassed purchasing power with access to over 4,000 industry vendors and more than 700,000 products. Please call us to begin the custom order process.
- What if I want a larger quantity than those listed on the site?
- Please call or e-mail for larger quantity quotes.
- How do I get in touch with someone if I have a problem with my order?
- You can email us at s or call us Monday through Friday from 9 a.m. to 7 p.m. Eastern time.
- What if I receive more or less than I ordered?
- We strive to ship you the exact quantity you ordered for every product. However, due to occasional variations in the identification process, an overrun or underrun of an order quantity may occur. We reserve the right to ship and invoice up to ± 5% of the original order quantity.
- What if I'm not sure about the product color?
- Product colors are reproduced as closely as possible throughout our website. However, actual colors of products or identification processes may vary. The colors are to be used only as a guide; please contact us or email us if you have specific color requirements.
- What sizes should I order?
- Unisex sizes (S,M,L,XL,2X,3X) generally fit adults up to 6'1".
- Garments available in Tall sizes (LT-3XLT) are noted on the individual product detail pages. Tall sizes add 1-1/2" to sleeve length and 2" to the body length.
- Many products or brands can fit differently. If you would like more information on a specific garment's fit, please review the size charts located online.
- Product Sizing Information:
UNISEX STYLES
XS
S
M
L
XL
2X
3X
Men's Shirt/Jacket
30
3234
3638
4042
4446
4850
5254
56Ladies' Shirt/Jacket
4
6
810
1214
1618
2022
--
LADIES' ONLY STYLES
S
M
L
XL
2X
Ladies' Shirt
4
68
1012
1416
1820
22
YOUTH STYLES
XS
S
M
L
XL
Shirt
2
46
810
1214
1618
20- CAPS
Adult Caps One Size is adjustable to fit 6-7/8" - 7-5/8"- What is your return policy?
- Since all of our products are personalized, we are unable to accept returns. If you feel your order was produced incorrectly, please contact us within 30 days of the invoice date. If it is determined there is a material or manufacturing defect with your order, we will issue a returned goods authorization number and accept your return and repay your freight costs. We regret we cannot accept returns sent C.O.D. nor can we accept returns based on defects discovered after you have a third party apply additional decoration.
- All claims for shortages, loss or non-delivery must be made within 10 days from the date of the invoice. Claims for damages in transit must be made with the individual carrier when you receive the shipment, so please save all shipping cartons for inspection.
- Website
- Is my credit card and account information secure?
- Absolutely. AD-vantage Promotions is a Payment Card Industry (PCI) compliant merchant. PCI compliance is a set of security standards created by the major credit card companies to protect their customers from identity theft and security breaches. Under the PCI Data Security Standards, we can assure you that your credit card data, account information and transaction information are safe from hackers or any malicious system intrusion.
- What if I'm having trouble with your website or I find an error?
- We strive to make the online shopping process as easy and accurate as possible. If you have a comment about our site, please contact us so we can make your shopping experience better.
- Can I order a print catalog?
- Yes. Simply call or eMail for a catalog request
- How can I find out about special offers?
- To receive exclusive information about special offers and deals, email your dealer to be added to our special offer list.
- Terms and Conditions of Sale
- All orders are subject to written acceptance. Orders may not be canceled once production has begun. Orders canceled before actual production has begun require written notice. Orders that can be canceled are subject to charges for all costs of processing and make-ready preparation that may have occurred prior to receipt of cancelation notification. We cannot accept order shipping to international addresses. If you wish to ship to an international location, please call your dealer.
- Artwork Policy
- AD-vantage Promotions uses art, logos and other materials (Artwork) supplied by our customers to provide products and services. AD-vantage Promotions assumes no responsibility for determining the proper ownership or proper use of the Artwork. Any customer of AD-vantage Promotions represents and warrants to AD-vantage Promotions that he or she has the unrestricted right to use, copy and distribute each copyright, trademark, service mark, trade name, logo, statement, graphic, artwork, name, photograph, portrait, picture or illustration of any person or any other intellectually property in the way it is to be printed on or otherwise applied to the promotional merchandise ordered by the customer. AD-vantage Promotions assumes no responsibility for determining who does or does not have such authority.
- By submitting Artwork to AD-vantage Promotions for use on a product, customers shall defend and hold harmless AD-vantage Promotions for the use of any Artwork and for breach of this warranty. Customers shall also indemnify, hold harmless, defend and absolve AD-vantage Promotions, its affiliates and licensors for and against all claims, liabilities and expenses arising out of or related to any actual or alleged infringement or misappropriation of any copyright, trademark, logo or other proprietary rights or merchandise. This directive will remain in effect after delivery of the product or service.
- AD-vantage Promotions reserves the right to refuse to provide product or service when it is determined that the Artwork does not meet AD-vantage Promotions standards.
- Site notes
- The artwork, designs and trademarks shown on products on this site are examples of the type and quality of product identification available. They are not intended to represent endorsement by - or production for - the owners of the artwork, designs or trademarks. The illustrations are not meant to be advertisements. Items as pictured with identifications are not for sale to anyone other than the parties expressly authorized by the owners of the trademarks and logo designs. All prices and product details are subject to change without notice.
No Minimum Order on Embroidered Apparel... We support companies of all sizes! contact us at 262.995.7015 or info@advantage-promotions.com
